Frequently Asked Questions

Getting started with EcoPrime is simple!

Follow these steps to get started:

1. Fill out our quote form and tell us about your space and cleaning needs

2. Our team will review your request and reach out to you via WhatsApp to confirm details

3. We match you with a verified Primer and schedule your service

4. Sit back and enjoy a professionally cleaned space

Nope! With EcoPrime no commitment is required. You can book a service whenever you like or choose to set up a recurring booking. It's all up to you!

We currently operate across Lagos, Nigeria.

Our Primers can arrive at your booking anytime from 7:00 AM to 4:00 PM daily. Keep in mind, if your preferred booking time is in the later hours of the day and your booking requires an extended duration, availability may be limited. We advise that you consider choosing an earlier booking time.

For Standard cleaning, we don't bring products because we want your space to reflect your taste and style. Your home, your scents, your familiar products – it's all about making it yours!

For Deep Cleaning, we offer two options:

Option 1: The customer provides primary cleaning supplies while your Primer brings enhancement materials (scouring powder, degreaser, microfiber cloths).

Option 2: EcoPrime supplies the full eco-friendly cleaning kit for the session upon request.

Standard Cleaning: Routine maintenance for tidy homes (dusting, sweeping, mopping, trash removal, surface wipedown).

Deep Cleaning: Intensive cleaning focusing on hard-to-reach areas, appliance detailing, tile scrubbing, grout, and build-up removal.

Move-In / Move-Out Cleaning: Thorough top-to-bottom sanitization of an empty apartment or house before unpacking or after moving out.

Matching typically takes under 15–30 minutes after completing the booking info form. We'll send you full Primer details and arrival confirmation directly to your email.

Yes! For recurring bookings (weekly, bi-weekly, or monthly), we always prioritize assigning your preferred Primer whenever available.

You can select extra add-ons directly during checkout (such as oven cleaning, fridge cleaning, interior window washing, or laundry). If you need extra tasks after booking, simply message support before your Primer arrives.

You can reach our dedicated support team 7 days a week via email at [email protected], through our website contact form, or by WhatsApp/phone.

Yes, subject to Primer availability in your area. For same-day appointments, we recommend booking before 10:00 AM for optimal scheduling.

We require at least 12 hours' notice before your scheduled booking start time to cancel or reschedule free of charge.

To ensure that any issues are addressed promptly, please share your feedback within 24 hours of your booking via email at [email protected]. If our Primers missed a spot, we're more than happy to offer a complimentary touch-up within 48 hours!

Absolutely. Every EcoPrime Primer undergoes background verification, identity screening, address vetting, and in-person practical training before being assigned to bookings.

No, EcoPrime specializes in professional on-demand, daily, weekly, and scheduled home and office cleaning sessions, not live-in domestic staffing.

Yes! We offer specialized add-on services including sofa steam extraction, rug shampooing, and residential fumigation upon request.